Shipping & Delivery Policy

At Saffaar, we deliver across Kuwait and offer showroom pickup for customers who prefer to collect their orders.

Delivery Time

• Ready-made products: Usually delivered within 3–5 business days after order confirmation.

• Made-to-order tables and custom products: Usually delivered within 6–7 days after full payment and confirmation of the order details. Orders requiring additional production time will have their estimated delivery period confirmed separately.

Delivery times are estimates and may vary depending on order volume, product availability, customization, and your location. Any delivery timeframe confirmed specifically for your order takes priority over these general estimates.

Delivery Charges

Delivery charges depend on your location and the payment method selected. The applicable charge is displayed at checkout or confirmed with you before your order is finalized.

Please select the correct delivery area when ordering. If an incorrect area or delivery option is selected, any difference in the delivery charge must be settled before dispatch.

Free-delivery offers apply only during the advertised promotional period and according to the offer’s conditions.

Order Confirmation & Payment

Made-to-order tables and custom products require full payment before production begins. Production and delivery timelines start once payment has been received and all specifications—including size, model, colour, and socket options, where applicable—have been confirmed.

Cash on delivery is available only where offered at checkout.

Delivery Arrangements

Our driver will contact you before arriving. Please provide a correct mobile number and complete delivery address, including your area, block, street, building or house number, floor, and apartment number where applicable.

Please ensure someone is available to answer the driver’s call and receive the order. Delivery routes vary, so an exact arrival time cannot be guaranteed.

Missed Deliveries

If we cannot reach you or deliver your order, delivery may need to be rescheduled. We make a maximum of three delivery attempts.

After three unsuccessful attempts, delivery will be placed on hold. Please contact customer support to arrange the next step.

Showroom Pickup

Pickup is available from our showroom in Shuwaikh Industrial Area 2, Kuwait.

Please select pickup when placing your order and wait for confirmation that your order is ready before visiting. Bring your order confirmation and arrange suitable transport for the size of your purchase.

Furniture Delivery & Installation

Our sofa-back tables are delivered fully assembled. Please ensure that doorways, lifts, stairways, and the delivery route can accommodate your furniture, particularly when ordering custom sizes.

Installation, wall fixing, and other additional work are included only when specifically stated or separately arranged and paid for.

Checking Your Delivery

Please inspect your order upon arrival and notify the driver of any visible damage, missing items, or incorrect products.

If you discover an issue, contact our WhatsApp customer support promptly with your order number and clear photographs so we can review it and arrange assistance. Please retain the packaging until you have checked your order.

Returns and exchanges are handled under our separate Returns & Refund Policy.

Contact Us

For help with your order, delivery, or pickup, contact us through WhatsApp or call us between 8:00 a.m. and 8:00 p.m., Kuwait time.

Website: www.saffaar.com

International Shipping

International shipping is estimated for delivery within 2-4 Business Days through expedited courier service and 15-25 Working Days through Global Post.
There might be extra customs duty which you may have to pay at the time of receiving the parcel depending upon the Customs rules and regulations of your country, which is out of our control & we are not liable for any customs duty or any other charges.